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Spotting fake listings and bad agents
Rental scams target new arrivals, because you don’t know the prices yet and you’re in a hurry. A few checks protect you.
In 30 seconds
- Never pay a deposit to “hold” a home you haven’t seen, or before you have a contract
- Check the agent’s licence in the Dubai REST app, and pay the landlord named on the title deed
- If a deal looks far cheaper than similar homes, assume it isn’t real until proven otherwise
Warning signs
- The rent is well below other homes in the same building
- The “landlord” is abroad and can’t show you the home
- You’re asked to pay a deposit to hold a viewing or to “beat other offers”
- You’re asked to pay into a personal account, or in cash with no receipt
- The agent won’t give a broker number, or the ad has no permit number
- Photos look like a hotel, or appear in other ads
Bad agents, not just scams
Some agents are licensed but still unhelpful. Watch for:
- Bait listings: a cheap home that’s “just gone”, followed by a pricier one
- Pressure: “Sign today or lose it”
- Extra fees: anything on top of the usual 5% agency fee plus VAT should be explained in writing
- Vague answers about chiller fees, maintenance or how many cheques the landlord accepts
Checks before you pay anything
- Check the agent’s broker number in the Dubai REST app or on the Dubai Land Department website
- Check the ad has a valid permit number or QR code Check before relying on it
- See the home in person, or on a live video call if you’re still in the UK
- Ask to see the title deed and the owner’s ID, and make sure the landlord’s name matches
- Pay the deposit and rent cheques to the landlord named on the title deed, not to an individual agent
- Make sure the tenancy is registered on Ejari, Dubai’s official tenancy register
Other common scams
| Scam | What to do |
|---|---|
| Calls “from your bank” or “the police” | They will never ask for your PIN or a one-time code. Hang up and call the number on your card |
| Texts about parcels or fines | Only pay fines in official apps, such as Dubai Police and RTA |
| Job offers that ask for a fee | Employers must pay visa and recruitment costs by law |
If you’ve been caught
- Call your bank straight away to try to stop the payment
- Report it to Dubai Police, online through eCrime or in the Dubai Police app
- Report a licensed agent to the Dubai Land Department
- Keep all messages, receipts and ad screenshots
What to do next
- Install the Dubai REST app
- Never pay before you’ve seen the home and the contract
- Pay only the landlord named on the title deed
Sources
- Real Estate Club Dubai: checking a RERA licence
- Dubai Land Department
- Dubai Police: eCrime
- Dubai Land Department: Ejari
- Federal Decree-Law 34 of 2021 (cybercrime)